Returns & Exchanges
At Winc, we want you to love every bottle; if you are not satisfied with your selection, we offer a 100% Satisfaction Guarantee to ensure you find the perfect wine for your palate. Due to legal regulations regarding the transport of alcohol, we provide credits for future orders rather than physical returns.
Contact Support
Reach out to our Concierge team within 30 days of delivery via chat or email to report any issues with your recent shipment.
Share Your Feedback
Tell us what you didn't like about the specific bottle so our sommeliers can update your flavor profile for better future recommendations.
Receive Account Credit
Once your request is processed, we will issue a digital credit to your Winc account equal to the price of the unsatisfactory bottle.
Apply to Next Order
Your credit will automatically be applied to your next monthly shipment or shop order, allowing you to try a new variety at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing